Royal Armani Flowers

Last Updated: 07/09/2024

1. Introduction

At Royal Armani Flowers, we take pride in the quality of our products and services. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

2. Returns

Due to the perishable nature of our products, we do not accept returns of any floral arrangements or plants.

3. Refunds

If you are not satisfied with your order, you may be eligible for a refund under the following conditions:

• Quality Issues: If the flowers you receive are damaged, wilted, or not as described, please contact us within 24 hours of delivery. We may request a photograph of the flowers to assess the issue.
• Non-Delivery: If your order does not arrive on the scheduled delivery date, please contact us immediately to investigate the issue.

4. Refund Process

To request a refund, please follow these steps:

• Contact Us: Email us at [Insert Email] or call [Insert Phone Number] within 24 hours of receiving your order.
• Provide Details: Include your order number, the reason for your refund request, and any supporting photographs if applicable.
• Review: Our customer service team will review your request and contact you within [24 hours] to discuss the next steps.

5. Refund Eligibility

• Timeframe: Refund requests must be made within 24 hours of receiving your order.
• Conditions: Refunds will be issued at our discretion. We reserve the right to refuse a refund if the product shows signs of misuse, neglect, or intentional damage.

6. Refund Options

If your refund request is approved, you can choose from the following options:

• Replacement: We will arrange for a replacement of the same or similar product to be delivered to you at no additional cost.
• Store Credit: We will issue a store credit for the value of the original purchase, which you can use for future orders.
• Refund: We will process a refund to your original method of payment. Please note that it may take up to [14 business days] for the refund to appear in your account, depending on your bank or payment provider.

7. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on our website, and your continued use of our services constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Royal Armani Flowers
 82 23rd St – Al Barsha – Al Barsha 2 – Dubai
Email: royalarmaniflowers@gmail.com
Phone: +971 509 003 663